Refund policy

Returns

We accept returns for 14 days from delivery.

You must request a return before sending anything back. Contact us at
sales@tilekind.com.au with your order number and the tiles you want to
return. Items sent back without an approved return will not be accepted.

To be eligible, tiles must be:
· unopened, in full unopened boxes
· in their original packaging
· accompanied by your receipt or proof of purchase

Return freight is paid by the customer, and a restocking fee of 20% of the
returned tile value applies. Once your return is approved we will confirm
where to send it.

We cannot accept returns on:
· tiles that have been cut, installed or partially used
· opened boxes
· sample pieces

Damaged, faulty or incorrect orders

Inspect your order when it arrives. If tiles are damaged in transit, faulty,
or not what you ordered, contact us at sales@tilekind.com.au as soon as
possible with photographs.

The 14-day window, the restocking fee and customer-paid return freight do
not apply to damaged, faulty or incorrect goods. We cover the cost of
putting those right.

Batch variation

Tiles are supplied in production batches, and colour and surface can vary
between batches. Order the full quantity for your project, including your
cutting allowance, in a single order. We cannot guarantee that a later order
will match an earlier batch. Batch variation is a normal characteristic of
tile and is not a fault.

Refunds

We will let you know once we have received and inspected your return, and
whether the refund is approved. Approved refunds are returned to your
original payment method within 10 business days. Your bank or card issuer
may take additional time to post it.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.

Contact

THUNDERCLAP WORKS PTY LTD
ABN 86 663 533 533
802/231 Harbour Esplanade, Docklands VIC 3008
sales@tilekind.com.au