Returns & damage

If tiles arrive damaged or incorrect, keep the details together and contact us. Clear photographs help us understand the issue.

Prepare a summary

Order and issue details

Where possible, record the delivery before disposing of packaging or installing affected tiles.

These details help us assess what happened. They do not replace or limit your rights under Australian Consumer Law.

Record the delivery issue

Find your order reference.Include the product name and delivery date.Photograph the packaging and labels.Include the outside of the delivery and identifying labels.Photograph affected tiles.A wider view and a close-up show different details.Note the quantity and delivery context.Tell us what is affected and what you noticed on arrival.

Your issue summary

Review, copy and email to sales@tilekind.com.au, adding your photographs.

Change-of-mind returns

Check the current refund policy for change-of-mind returns, then contact us with your order reference and the tiles you would like to discuss. Keep the product and packaging details available.

Current policy