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Returns & damage
If tiles arrive damaged or incorrect, keep the details together and contact us. Clear photographs help us understand the issue.
Change of mind
We accept returns for 14 days from delivery. You must request a return before sending anything back.
To be eligible, tiles must be: unopened, in full unopened boxes, or unused and uncut full mosaic sheets · in their original packaging · accompanied by your receipt or proof of purchase
Return freight is paid by the customer, and a restocking fee of 20% of the returned tile value applies.
Approved refunds are returned to your original payment method within 10 business days.
Damaged, faulty or incorrect
The 14-day window, the restocking fee and customer-paid return freight do not apply to damaged, faulty or incorrect goods. We cover the cost of putting those right.
Prepare a summary
Order and issue details
Where possible, record the delivery before disposing of packaging or installing affected tiles.
These details help us assess what happened. They do not replace or limit your rights under Australian Consumer Law.
Record the delivery issue
Change-of-mind returns
Change-of-mind returns
Check the current refund policy for change-of-mind returns, then contact us with your order reference and the tiles you would like to discuss. Keep the product and packaging details available.
Current policy
Refund policy
The refund policy sets out the applicable return process. Australian Consumer Law rights continue to apply.